What Is CSAM

CSAM, or Collaborative and Access Management for e-government, is a set of agreements and rules aimed at organizing identity and access management within e-government. It provides a comprehensive framework to ensure secure and efficient access to various online government services for both citizens and companies.

Joint Initiative of Government Services

CSAM was developed through collaboration between several government services, including the National Social Security Office, the Federal Government Service – BOSA DG DT, the Federal Government Service – Finance, the Crossroads Bank for Social Security, the Federal Government Service – Economy, SMEs, Tradespeople and Energy, and the Federal Government Service – Home Affairs.

A growing number of government services are also adopting CSAM to organize access to their e-government services. These services include social security services, the Federal Government Service – Mobility, public health agencies, the Justice department, and various regional and local administrations.

Context

In recent years, government agencies have increasingly offered online services to citizens and companies. These services range from e-administration services of municipalities to tax declarations and online healthcare services. While e-government offers numerous benefits, it also comes with certain conditions.

To ensure the security and reliability of these online services, it is important to verify the identity of users through identification and authentication. The electronic identity card (eID) is a highly secure tool used for this purpose. Depending on the situation, additional attributes may be checked, such as age or place of residence.

Citizens can also act on behalf of a company, requiring the system to verify their authorization to perform specific operations. In such cases, companies can manage access themselves using access management systems.

CSAM offers a unified solution for accessing online services provided by various government authorities at the federal, provincial, municipal, regional, and local levels. This streamlined approach reduces paperwork, saves time, and enhances user experience while also providing economies of scale for the government.

Strategic Management Model

CSAM operates under a strategic management model with three key entities:

Management Committee

The Management Committee comprises senior officials from each sponsor organization and the chairpersons of the operational management group. It is responsible for the strategic management and evolution of CSAM. Their tasks include approving new members, designating chairpersons and members of the operational management group, and ensuring compliance with legal requirements.

Operational Management Group

The Operational Management Group consists of representatives delegated by each member of the Management Committee. They coordinate and provide tactical support for the operation and evolution of services. This group is responsible for strategic planning, communication, compliance, risk analysis, and information security of services.

Strategic User Committee

The Strategic User Committee brings together representatives from e-government service providers to shape the strategic direction of CSAM based on their requirements and input from end-users. Governments and parties that utilize CSAM services and adhere to its rules can become members of this committee. Their involvement includes managing specific and generic aspects of the services, ensuring comprehensive stakeholder management, and addressing any issues that may arise.

FAQs

Q: How does CSAM benefit citizens and companies?
A: CSAM ensures secure and efficient access to various online government services for both citizens and companies. It reduces paperwork, saves time, and enhances the overall user experience.

Q: Which government services are involved in CSAM?
A: CSAM was developed through the cooperation of several government services, including the National Social Security Office, Federal Government Service – BOSA DG DT, Federal Government Service – Finance, Crossroads Bank for Social Security, Federal Government Service – Economy, SMEs, Tradespeople and Energy, and Federal Government Service – Home Affairs.

Conclusion

CSAM plays a vital role in organizing identity and access management within e-government. It ensures secure access to online services for citizens and companies, while also streamlining processes and fostering collaboration among government services. With ongoing improvements and the addition of new services, CSAM continues to evolve to meet the changing needs of the digital era.

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